Welcome to Dunlop Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a beginner looking for your first racquet or a seasoned player upgrading your gear, we’re here to help you every step of the way.

Products & Equipment

1. What types of tennis products do you offer?
We specialize in premium yet affordable tennis equipment for players of all levels. Our product range includes tennis racquets from top brands like Dunlop and Head, ball machines, ball hoppers, court maintenance supplies, clay court equipment, and accessories for players at every stage of their tennis journey.
2. How do I choose the right tennis racquet as a beginner?
Our Beginner category features specially selected racquets with larger head sizes and lighter weights that offer more forgiveness and power, making them perfect for those starting out. Look for our “Beginner” tagged products or contact our support team for personalized recommendations.
3. Do you carry products for court maintenance?
Yes! We offer a comprehensive selection of court maintenance supplies and equipment, including resurfacing materials, nets, and other court essentials to keep your playing surface in top condition.

Ordering & Account

4. How do I place an order?
Simply browse our categories, add your selected items to the cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
5. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
6. Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can check out as a guest if you prefer.

Shipping & Delivery

7. Where do you ship to?
We ship globally to tennis enthusiasts worldwide, excluding Asia and some remote regions. Our base is in Los Angeles, US, allowing us to efficiently serve customers across the Americas, Europe, and other regions.
8. What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after dispatch.
– Free Shipping: Available on orders over $50, processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch.
9. How long does order processing take?
All orders are processed within 1-2 business days from our Los Angeles facility before being handed to our shipping partners.
10. Can I track my order?
Yes! Both shipping methods provide tracking information. You’ll receive a tracking number via email once your order is dispatched.

Returns & Exchanges

11. What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If anything isn’t perfect with your purchase, contact our customer service team to initiate a return.
12. How do I initiate a return?
Please contact our support team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions.
13. Who pays for return shipping?
For defective or incorrect items, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees.

Customer Support

14. How can I contact customer service?
Our dedicated team is ready to help! Email us at [email protected] for assistance with orders, products, or any other inquiries. We respond to all emails promptly.
15. What are your business hours?
Our customer service team operates during regular business hours (PST), but you can email us at any time, and we’ll respond as quickly as possible.

Still have questions? Reach out to our team at [email protected] – we’re here to help you gear up, play hard, and save big!

Dunlop Shop
2880 Walkers Ridge Way, Los Angeles, US 90017
[email protected]