Privacy Policy

At Dunlop Shop (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website tennisgearstore.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our website:

Personal Information You Provide:

• Contact details (name, email address, phone number)
• Shipping and billing address
• Payment information (credit card details, PayPal account information)
• Purchase history and preferences
• Communications with our customer service team

Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring website)
• Location data (general geographic location based on IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process your orders and payments for tennis equipment and court supplies
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping notifications, and account updates
• Personalize your shopping experience and recommend products
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with companies that provide services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we ship worldwide (excluding Asia and some remote regions), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place for these transfers.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL technology)
• Secure storage of payment information using tokenization
• Regular security assessments and monitoring
• Limited access to personal information on a need-to-know basis

While we implement safeguards, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to the processing of your information
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and user behavior
• Deliver targeted advertisements about tennis equipment and accessories
• Improve our website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. 

10. Contact Us