At Dunlop Shop, we stand behind the quality of our tennis equipment and court supplies. We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with a straightforward returns and exchanges process.
- Return Window: 15 days from delivery date
- Condition: Items must be unused and in original packaging
- Return Shipping: Customer responsible unless item is defective
- Refund Method: Original payment method
- Processing Time: 5-7 business days after we receive your return
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Returned within 15 days of receiving your order
- In the same condition as when you received it
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
| Product Category | Examples | Reason |
|---|---|---|
| Blade products | Tennis racquet strings, cutting tools | Sharp items that cannot be resold for safety reasons |
| Clay Court Maintenance | Clay compounds, treatments | Hygiene reasons; cannot be resold once opened |
| Court Resurfacing materials | Paints, coatings, chemicals | Specialized materials with limited shelf life |
| Personal apparel | Diadora clothing, Head wear | Intimate apparel for hygiene reasons |
Note: This list is based on our product menu analysis and standard retail practices. Items that pose health risks or cannot be resold for safety reasons are excluded from our return policy.
How to Initiate a Return or Exchange
Follow these simple steps to return or exchange an item:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” or “Exchange Request.”
- Provide Information: Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Wait for Instructions: We’ll email you within 2 business days with return authorization and shipping instructions.
- Pack and Ship: Securely package the item(s) in the original packaging and ship to the address we provide.
- Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
After we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5-7 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Important: Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] with your order number and details about the product you would like to exchange.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Body:
Dear Dunlop Shop Customer Service,
I would like to request a return for my recent purchase. Below is my order information:
- Order Number: [Your Order Number]
- Order Date: [Date of Order]
- Items to Return: [Product Name(s) and Quantity]
- Reason for Return: [Please specify reason]
Please provide instructions on how to proceed with the return.
Thank you,
[Your Full Name] [Your Phone Number]Need Help?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: Dunlop Shop, 2880 Walkers Ridge Way, Los Angeles, US 90017
Please allow 1-2 business days for email responses.